Privacy Policy
Multichat.ai provides a platform to enable you to create and manage messaging bots, chatbots, marketing bots and automated messaging services.
We at Multichat.ai know you care about how your personal information is used and shared, and we take your privacy VERY seriously. Please read the following to learn more about our Privacy Policy. By using or accessing our services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Remember that your use of Multichat.ai’s services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
Personal Information You Provide to Us
We receive and store any information you knowingly provide to us. We collect the e-mail addresses of those who communicate with us via e-mail and our contact forms, social media channels and chatbots, aggregate information on what pages consumers access or visit, and information volunteered by our users (such as survey information and / or site registrations). The information we collect is used to improve the content of our web pages, applications and the quality of our service, and is not shared with or sold to any other organisation for commercial purposes, except to provide products or services you have requested, when we have your permission, or under the following circumstances: It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. We transfer information about your account in the special circumstance if our company is acquired by or merged with another company. In this event, Multichat.ai will notify you before information about you is transferred and becomes subject to a different privacy policy.
For example, if you create an account on Multichat.ai to build a chatbot, through the registration process and / or through your account settings, we may collect personal information such as , but not limited to, your name , email address, timezone, your language preferance and list of Facebook Pages and Viber accounts you own. If you are an individual who communicates with chatbots that have been created using our services, we may collect information such as , but not limited to, your name, language preference, time zone, and your publicly available profile picture. If you provide your Facebook or Viber account credentials to, you understand some content and / or information in those accounts may be transmitted into your account with us, and that third party account Information transmitted to our services is covered by this Privacy Policy. For example, when you log into our services using your Facebook account, we may receive your personal information associated with that account, such as your Facebook pages. Certain information may be required to register with us or to take advantage of some of our features.
Personal Information We Collect
When you visit the Multichat.ai site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Tags” and “pixels” are electronic files used to record information about how you browse our site.
We collect personal information when you sign up for our services, when you access our services or otherwise provide us with the information. When you create a bot using our service we also collect information when your end-users sign up and use those bots.
Additionally when you make a subscription (or attempt to make a subscription) through our service, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number that are necessary data for processing your payment. We use the Stripe payment platform to process all payment information and we do not record any of these information that is associated to your payment.
Use of Data
When you register to Multichat.ai with your social media profile or create an account, we ask for information including your name, email address and – if you decide to subscribe to our service – billing address and information. Multichat.ai uses the collected information for the following general purposes: further development of our products and services, billing, identification and authentication, services improvement, contact and research.
When you visit the Multichat.ai website or chatbots, or use any of our services, our servers automatically record information that your browser sends whenever you visit a website. This logged data may include information such as your computer’s IP address, geolocation data, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics, any chat or messaging bots you have created using our services, your settings and conversation history with the bots(s) and the features you have requested or used . We use this information to monitor and analyze the use of our site and the services, and provide information for the site’s technical administration, to increase our site’s functionality, user-friendliness and to shape it to our visitors’ needs and favors.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our services (for example, by generating analytics about how our customers browse and interact with our site, service and bots, and to assess the success of our marketing and advertising campaigns).
Furthermore, we may use this data to customize the content for you that we think you might like, based on your usage patterns. We may also use it to improve our services or to help our partners to build better bots using our services, create new features and develop new functions.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the our website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
VIBER – https://support.viber.com/customer/portal/articles/2536775-about-ads#opt-out
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our site’s or services’ data collection and use practices when we see a Do Not Track signal from your browser.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use the Multichat.ai service. We use cookies to record current session information, but do not use permanent cookies. You are required to re-login to your Multichat.ai account after a certain period of time has elapsed, to protect you against others accidentally or knowingly accessing the content of your account. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our site, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.
Data storage
We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related infrastructure required to run Multichat.ai. Although Multichat.ai owns the code, databases, and all rights to the Multichat.ai application software application, you retain all rights to your content data. We may disclose personally identifiable information under special circumstances, such as when your actions violate the Terms of Service or if we are required by the law or official investigation.
When you subscribe to our service we will maintain your subscription information for our records unless and until you ask us to delete this information (or cancel your subscription).
Your Rights
If you are a resident of the European Union, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below or through our Contact page. Additionally, if you are a resident of the European Union we note that we are processing your information in order to fulfill contracts we might have with you (for example if you subscribe to our service), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.
Opting Out
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us, to communicate with chatbots, or to take advantage of some of our features. You may stop using our services at any time.
Sub-processors
As per requirements of the process, we commit to displaying a list of all our current sub-processors in use by Multichat.ai. A sub-processor includes any third party that we share personally identifiable info with. The reason we share this information with the sub.processors is strictly operational, we are not selling or trading your data in any way.
Here is that list:
AWS Amazon, MongoDB Atlas, Google, Facebook, Viber, Stripe, Zapier, Shopify, Magento, Intercom, Mailchimp
Changes
We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Multichat.ai primary account holder contact or by placing a prominent notice on our site. The latest update of our Privacy Policy: 22nd of May, 2018.
Closing notes
Thank you for spending time on reading our Privacy Policy. Any questions should be addressed to hello[@]multichat[.]ai
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