Pay only for what you use

Straightforward pricing that start as a free tier, with pay-as-you-go as your engagement grows.

Frequently asked questions

How can I create my own account?

Within Multichat.ai you can create your first account in a few minutes (no coding required). To get started, you will only need your email address or Facebook login to sign up and the onboarding process will lead you through to set up your first chat in a few minutes.

Can I use the service for free?

Yes, the free trial gives you access to all the features and functions. You can use this plan to connect and build your chat up until 10 days or up to 500 active users of your account. If you need more time, just let us know and we will be happy to extend this period or provide you tips and tricks to kickstart your campaigns.

How could conversational marketing work for your business?

Possibilities are nearly endless when it comes to conversational marketing and chat functionality. Besides the standard NLP based (Natural Language Processing) conversational and messaging capabilities, there are several other useful content functions built in, such as:

  • sending automatic live broadcasts as part of a live and interactive campaign
  • create surveys, polls or questionnaires
  • sending all types of content messages text, pic, video, gif to your fans
  • keyword triggered auto responses, flows and support features
  • accept payments & complete ecommerce transactions in chat
  • collect conversational data for analysis
  • automatically collect & create more automatic responses based on machine learning capabilities
  • and many more…

What is a Facebook Messenger, a Viber or a webchat bot?

A bot is a software installed on your website, a Facebook Page or other group messaging service’s account, such as Viber, Slack, Discord etc., that sends out chat messages and responds to users automatically.

How do I reply to fans manually?

Multichat.ai is a software platform for handling conversations with end users automatically, but sometimes there is a need for manual interaction to discuss specific topics. The conversation management system (CMS) lets you know when human intervention is required, you need to respond to such conversations directly or if you have to manually stop the account for users for a specific duration. It is also the main hub to set up all your conversational marketing campaigns and activity.

Which platforms is Multichat.ai working on?

Currently Multichat.ai is working on any website or mobile app as a webchat application and on the most popular social messaging platforms (Facebook Messenger, Viber and Discord). You can manage all these platforms from a single setup as administrator. Additional integrations let you connect to more than 750+ online services or solutions via existing services, marketplace extensions or the Multichat API for Developers.

What is an “active (engaged) user”?

It means a user who either received or sent a message through any of the web or social media chat channels. We are not charging you for users who are not active or haven’t heard from you in a while.

What happens if I go over the limit of my package?

Don’t worry, we will let you know when it’s time to change your plan. You will continue to send and receive messages and your service won’t stop. Multichat.ai automatically selects a tier based on a number of your active users.

How can I change my plan?

You can change your plan anytime through the billing page of your account menu.

What are my payment options?

You can pay using any major credit or debit cards. For large deployments or annual subscriptions, we can invoice you directly for bank transfer.

How is my data protected? Is Multichat.ai GDPR and CCPA compliant?

All data transfers encrypted using SSL. We enforce all security and privacy guidelines in our organization. All conversation data is analyzed in bulk only, to keep the continous improvement of our service. Multichat.ai is 100% GDPR and CCPA compliant.

Where can I find your Terms of service and Privacy policy?

You can find them at here and here

How can I learn more about your company and Multichat.ai?

For more information and interesting articles about conversatonal marketing or to get updates, new offers and partnership info, visit us frequently on our blog, follow us on Twitter, Facebook and Linkedin, or contact us here anytime.

Ready to get started?

Start building your first chatbot for free or get in touch for evaluation.


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