We have great news to share: the long awaited Facebook Messenger Customer Chat plugin just entered open beta and is now available for everyone globally . This means that your fan chat and marketing bots got even more powerful and can engage with even more users: the visitors of your site.

With this plugin, customers can transition back and forth seamlessly between Facebook and your website, without losing the conversation’s history and context.

This is how it looks like:

How to install

To install the plugin to your website, just follow these three simple steps:

1. Include a short piece of regular JavaScript in your HTML code of your website that will load the SDK into your pages. You should insert it directly after the opening body tag on each page you want to load it.
2. In your Facebook Page Settings whitelist your domain (Page Settings – Messenger Platform – Whitelisted Domains).
3. Add the chat plugin to your website by inserting a div with a few attributes in your HTML.

The exact attributes and code snippets can be found here: Messenger Customer Chat

Tips

One of the most important setting is the minimized attribute: it specifies whether the plugin greeting text should be minimized or shown. False shows the Messenger logo and a “Need Help” greeting bubble (for desktop) while true will show only the Messenger logo (which is much better on mobile).

If you have a website with multiple accounts (for example a marketplace website with different sellers), then you can add different chat plugins to the subpages and accounts, so you will make sure that everyone will be able to communicate directly with their account of their choice.

Need more information?

If you have any more questions don’t hesitate to contact us, or just simply create your bot now and it will work flawlessly on your website as well.