This article explains how to configure the multichat.ai extension in your Magento store. OVERVIEW The multichat.ai extension for Magento allows you to seamlessly integrate the full multichat.ai experience within your online store, allowing you to notify, remind and contact users through their preferred instant messaging applications. This document outlines… Read More
multichat.ai allows broad customization and you are free to change settings dynamically at any time so the good news is you can always tweak and improve on the fly. However, in order to build a successful conversational experience there are a few questions you need to ask from yourself… Read More
Stay tuned, our brand new conversation editor is coming soon. This section is being updated, come back in a few days. Thanks!… Read More
If your bot agent stops providing automated replies to a specific user but all the rest seems to be working fine, the first thing you need to look at is if the Bot replies have been turned off for that given user. This can happen when a user gets into… Read More
If you have difficulties connecting multichat.ai with Facebook, we recommend to go through the following checklist: You need a Facebook page where you have admin rights, your personal account won’t work with multichat.ai. Please make sure that you have Admin rights over the page or create a new page… Read More
If you have noticed that your users don’t get any automatic replies on your chat channels, we recommend to go through the following checklist one by one to make sure everything is set correctly: You can create multiple bot agents to cover all of your different channels. The first… Read More
multichat.ai provides a highly customizable interface that you can easily tailor to match your brand. As a first step, please navigate to the Setup – Webchat menu and set up your preferred colors, avatar and logo images ..etc. Based on your configuration multichat.ai generates a special code that you will… Read More
multichat.ai provides a highly customizable interface that you can easily tailor to match your brand. As a first step, please navigate to the Setup – Webchat menu and set up your preferred colors, avatar and logo images ..etc. Based on your configuration multichat.ai generates a special code that you… Read More
There is a freshly designed Dashboard section in multichat.ai that is meant to give you an instant visual feedback on how your messaging channels are performing. The interface is divided into 3 main sections: Subsribers, Messages and Conversations. On top of the screen, there are 3 quick reference numbers showing… Read More